Kauai Beach Resort Reviews

Strong company culture: Outrigger is rooted in a caring culture called "The OUTRIGGER Way," emphasizing respect, accountability, relationships, and excellence for both employees and guests.

Competitive wages and benefits: The company prides itself on offering competitive pay and excellent benefits in a safe, pleasant work environment.

Authentic guest experiences: Outrigger focuses on delivering authentic Signature Experiences with a loyalty program (OUTRIGGER DISCOVERY) to enhance guest satisfaction.

Prime locations: Properties are often located beachfront or near key attractions, such as the Waikiki Beach Resort's oceanfront location praised by guests for comfort and views.

Friendly staff: Multiple reviews highlight the friendly, helpful staff providing genuine "Aloha" hospitality that enhances the stay experience.

Well-maintained properties with ongoing renovations: Some resorts have undergone significant refreshes to improve quality (e.g., $75M refresh at Kaanapali Beach Resort).

Mixed property conditions: Some properties like Kauai Beach Resort have had issues such as spalling repairs needed; while renovations are underway, some rooms or facilities may still be catching up to standards.

Inconsistent restaurant management: Restaurants at some hotels are leased out rather than managed directly by Outrigger, which can lead to variability in service quality. There was also an incident reported involving racial profiling at one hotel’s restaurant that was not addressed satisfactorily by management.

Some negative reviews exist despite overall positive ratings: While many guests praise their stays highly (especially repeat visitors), there remain critical reviews pointing out specific problems or dissatisfaction with certain aspects of service or facilities across different locations.